Overview | Become a Shopper

Mystery Shopping

Mystery Shopping is a useful and effective insight gathering tool for retailers and hospitality providers that can be used to:

• Measure how well sales people are upselling and cross-selling
  
  
• Determine quality of service being provided in more detail than can be realized with customer surveys
  
  
• Measure compliance with expected behaviors
  
  
• Audit store compliance with programs, ie: POP, end caps etc
  
  
• Gather competitive intelligence
  
  
• Measure program success, ie: employee training programs
  
  
• Motivate employees to do the right things
  
  
• To reward and recognize excellence

In-Touch Survey Systems offers full service mystery shop programs in Canada in both English and French. With thousands of experienced shoppers available in every province and a rigorous recruitment and on-line training and testing program, In-Touch can accommodate programs of any size and complexity with limited lead times.

In-Touch brings expertise in survey design and data analysis and reporting to traditional mystery shopping, allowing customers to easily explore their program results and translate results into action plans to improve business results. Our belief is that all insight programs must result in real actionable results for continuous improvement and our reporting system and analysis services do exactly that.