Fresher is better, but in fast-paced service environments, gathering customer feedback can be challenging. On-site surveys with the Smart Survey Kiosk ensure that feedback is collected quickly and conveniently right where your customer or employee opinions are formed.

Ideal for retail and food service outlets, the Smart Survey Kiosk is a highly visible invitation, encouraging people to share their views of you, your products, your service or your ideas. It is truly unique and will set you apart from your competitors, speaking volumes to your customers, telling them in very visible terms that their opinions matter to you.

Respondents simply follow the survey questions on the kiosk screen. The data is collected in confidence and then forwarded wirelessly or via phone line to In-Touch's secure on-line reporting server where it is summarized in on-line, easy-to-understand and always-available reports, providing insights that you'll need to meet your business goals.

"The In-Touch Smart Survey Kiosk takes us beyond simple surveying into actual interactive conversations with members. This has huge added-value for us." Chris Cote Manager of Operations BJ's Wholesale Club

Features & Benefits

Flexible User Interaction Options»

Flexible enough to meet any need, simple enough to be enjoyed by anyone

• Unlimited number of questions, complete with branching and skip-rules
• Type or touch screen options
• Voice responses through an external microphone
• Multiple choice, open-ended questions or a mix of both
• Multiple languages
• Multi-media - color, video, and graphics
• Completely personalized - swiped loyalty cards can turn a survey into a one-on-one conversation
• Easily modified - new or revised questions can be downloaded anytime.

A Customer Care Statement »

A Smart Survey Kiosk is not just a survey vehicle, it’s also…

• A colorful and inviting expression of your brand that draws people in
• A statement that you care about your customers, enough to ask them their opinion

Secure and Speedy Data Collection »

To complete your survey, respondents simply follow the instructions on the screen.

• Data is collected in confidence at every kiosk
• Upload data from each kiosk as often as you want - every minute or every month, forwarded wirelessly or via phone line to a secure on-line reporting server

Reports Really Matter »

Your collected survey data is summarized in on-line, easy-to-understand and always available reports.

• The results are tabulated within minutes
• Because they are browser-based, results are available anytime, from anywhere
• Data is summarized in easy-to-understand tables. Explore "what-if" scenarios, by sorting and comparing different groups of respondents
• Reports can include voice-files, capturing the exact words your respondents used. Hear their words and their tone for yourself
• Address potential problems before they get worse - realtime reports let you intercept unhappy customers and react instantly

Versatility »

These kiosks are heavyweight surveyors but are lightweights when it comes to moving them around.

• Kiosks are easy to set up and take up a meager 28" x 28" footprint.
• Easily rotate their placement on your site(s) for maximum response rates.
• Move them among locations for the most cost-effective survey program.
• Rent them for the short term or buy them for longer term on-going use.
• Use kiosks exclusively or make them part of a blended data collection system, combining them with web or paper or other methodologies.

Pain-free Surveys »

Choose to have In-Touch Survey Systems take care of all the logistics of programming and shipping. Just tell us where to send your kiosks and when you want them, we'll do everything else.

You are now only a keystroke away from really understanding your customers. So if you are considering an on-site survey, consider using a Smart Survey Kiosk from In-Touch Survey. Give us your survey, we'll do all the rest. You sit back and watch the results come in - instantly!