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We know you have a choice when it comes to outsourcing your survey needs so we thought we'd give you some of the reasons our customers pick us to help them.
Quality of Data »
Our leading edge data collection technology excels at producing quality data for our customers. With automated data entry, typing errors are significantly reduced. Likewise the increasingly intelligent surveys that can be created with technology can tell when users are having difficulty with a question, and assistance can be provided on the spot to improve completion rates. Many of our methodologies also support features to reduce instances of cheating - from the assignment of unique passwords, to IP checking, setting time of day restrictions, to time to complete tracking and sophisticated pattern analysis. In-Touch has many years of experience maximizing data quality.
Knowledgeable Staff»
We've been doing surveys for over 12 years now - millions of surveys for hundreds and hundreds of customers. Most of our team has been with us for many years, some since company inception so our knowledge of the industry is very deep. We've coupled survey knowledge with vertical market expertise and added a huge amount of technology expertise to create a well rounded team that lives to collect and deliver useful information. Call us and check us out - ask us anything!
Customer Service so good you won't believe it»
Customer Service can only be measured by the customers who receive it. We measure our level of service by the number of phone calls and emails we get telling us that our customers appreciate our responsiveness and our flexibility on changing even the most last minute project parameters. We also know that on-time delivery is key to a successful program. We're so committed to on-time that we put it in our slogan which is up front in all our messaging - Pain-free Surveys, on-site, on-line and on time! We've all done surveys ourselves so we know what it's like to be in your shoes. We truly do put customers first.
Wide range of solutions»
We know that each customer and each research program has unique needs. The methodology that works with one customer might not work with another. That's we have an array of survey solutions - from smart kiosks through to simple paper surveys. Enough to meet every need and every budget. And most often, we find the best solution is a blended one - a bit of this type, a lot of that one. With In-Touch you can get the right survey for your needs, even when those needs change often. We know how to match the survey to your needs and to the needs of your audience.
Knowledge not Data»
Survey data only becomes useful when it is translated into information. The right information, not the raw data, will provide the insights that you are really seeking - the insights you'll need to meet your business goals. In-Touch reporting synthesizes the myriads of raw data from your survey into useful information and presents it to you in the form of easy to understand, on-line, interactive reports.
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