inShopping

Optimize Operations with Valuable Customer Insight

Our mystery shopping programs provide businesses with critical data on customer experiences to accurately measure key benchmarks such as; customer service, store appearance, product placement, and selling skills. Our evaluations gather multiple streams of customer experience information to give you a holistic view of your customer's experience. Our range of services capture information that is objective and subjective, operational and experiential.

We provide objective insight into your customer experience so you can optimize your operations, improve customer satisfaction and maximize sales.

How we are different:

• Over fifteen years of success in the mystery shopping industry
• Extensive national network, spanning coast-to-coast in both official languages
• Best-in-class standards for shopper recruitment & training
• Leading data collection & reporting technology
• Expertise in survey and questionnaire design
• Custom analytics and on-demand reports providing actionable information
• Superior project management ensuring on-time delivery