How it Works

In-Touch takes pride in using mystery shopping as a powerful research program, and in using our multi-mode data acquisition platform to power our programs . We understand operations, technology, and research, and we know what it takes to manage a successful program:

• Coast-to-coast shopper network. We have shoppers and auditors in the locations you need. In-Touch conducts hundreds of shops each month with mystery shoppers in cities and towns in Canada and the US.
  
  
• Superior survey design. The structure of In-Touch's mystery shops is based on our custom survey design, which sets us apart from our competitors. Instead of a generic questionnaire, In-Touch surveys enable our clients to pinpoint the very attributes and behaviors desired.
  
  
• Extensive mystery shopper training. Before our mystery shoppers visit your locations or call your employees posing as customers, they will be trained and certified on your specific program. Our shoppers will know exactly what to look and listen for, and we will ensure that all of your employees/locations are evaluated objectively and accurately.
  
  
• Direct management of shoppers. Our dedicated staff of in-house program managers oversee our shopper network every day; ensuring that the shoppers deliver accurate reports to produce actionable insight for you.
  
  
• Highly engaged mystery shoppers. Our mystery shoppers are our most important commodity. Our mystery shoppers feel like they are a part of our company and we instill in them a high level of accountability and pride that their attention to detail is of the utmost importance.