inShopping Features & Benefits
Our mystery shopping solutions are designed to identify the key behaviours that drive customer satisfaction and demonstrate how to leverage this intelligence to transform day to day operational tactics into experiences that increase customer loyalty, advocacy and profitability.
Our customers often benefit from:
- Improved operational performance, customer experience and customer satisfaction
- Opportunities identified for improvement in employee training and store operations
- Increased sales & profitability with operational excellence
Program Design & Planning
Our operations experts will design a custom program and assist with survey design and implementation. We help define clear program goals and select the right type(s) of evaluation services (sample size, period and frequency).
Mystery Shopper Recruitment & Training
We manage all mystery shopper requirements with profile matching, location scouting, training and service delivery in English and French. Our extensive shopper network delivers accurate data in a timely manner, with a variety of program options available.
Project Management
Our project managers oversee every operational program, and act as a conduit between the Client and the In-Touch Team. They are responsible for shopper management, project deploy, logistics and technical team coordination.
Reports & Analytics
We offer our secure online portal "InSight" for on-demand access to program updates, results and reports. You can also take advantage of our in-house analytics team, who can perform custom analytics on your results, turning your data into actionable information.
Contact us to discuss your operational evaluation requirements.
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