Web-Based Surveys

For those who have internet-enabled audiences, nothing is faster or more cost-effective than a web-based survey. A web-based survey can be developed and deployed in a fraction of the time of other survey solutions, and results can be tabulated in real-time.

Use web surveys for customer, employee, website satisfaction or market research feedback - all have been proven equally effective. Send an email invitation, linking the reader directly to the survey, or have a survey automatically appear when visitors to your website trigger certain conditions - being the nth visitor, upon leaving your website, or even after the visitor has spent a certain length of time on your website.

Respondents simply follow the instructions on their browser. The data is collected in confidence and then forwarded instantly to In-Touch Survey's secure online reporting server where it is summarized in online, easy to understand and always-available reports, providing insights that you'll need to meet your business goals.

Features & Benefits

Ease of Use »

Web-based surveys are simple and easy to use.

• The user is guided through the questions, usually one at a time, and the interactive nature of the internet allows you to incorporate images, color, video and sound to assist the survey taker.
• Incorrectly answered questions can be addressed instantly and helpful assistance can be incorporated for confused survey takers.

Flexible User Interaction Options »

Flexible enough to meet any need, simple enough to be enjoyed by anyone

• An unlimited number of questions - complete with branching and skip-rules, piping, allocation or randomized question order.
• Any combination of Numeric, Text (open-ended), Multiple-choice, All-that-Apply, Open-ended, Allocation/Calculation/Constant Sum or Multi-scale responses.
• Specify whether questions must be answered, and/or specify valid ranges of values in numeric questions. In all-that-apply questions, specify how many answers you want.
• Easily support multiple languages.
• Multi-media - color, video, and graphics are easy to include and increase effectiveness.
• Easily modified - new or revised questions can be downloaded anytime.

A Customer Care Statement »

A web-based survey is not just a survey vehicle, it's also:

• A colorful and inviting expression of your brand that draws people in. We'll ensure it contains the appropriate logo, colors and brand identity to maximize awareness among survey takers.
• A statement that you care about your customers and/or employees, enough to ask them their opinion.

Secure and Speedy Data Collection »

To complete your survey, respondents simply follow the instructions on the screen.

• All surveys can have password protection - useful where only one response per person is desired.
• Data is collected online and then immediately updated in your secure account.

Reports Really Matter »

Your collected survey data is summarized in online, made easy to understand and reports are always available.

• The results are tabulated within minutes.
• Since they are browser-based, you can get to your results anytime, from anywhere.
• Data is summarized in easy-to-understand tables. Explore "what-if" scenarios, by sorting and comparing different groups of respondents.
• Reports can include voice-files, capturing the exact words your respondents used. Hear their words and their tone for yourself.
• Address potential problems before they get worse - real-time reports let you intercept unhappy customers and react instantly.

Real-Time Rescue »

Any specific response(s) to a question or combination of responses can automatically trigger an instant alert, a notification sent out that details the problem.

• Quickly help spot specific operational, customer or employee related problems before they have any further negative affect.
• Even verbatim responses can be accessed by the touch of a button so the right person can quickly understand the nature of a problem and respond to it.

Extend Your Survey Reach »

The same survey designed for the web can be used on-site with a interactive marketing kiosks or a mobile tablet.

• Capture those people who aren't on the internet.
• Extend your survey to include those on-site customers who have the most current perspective of your product or service.

Pain-free Surveys »

Choose to have In-Touch Survey Systems take care of all the logistics of programming and survey response collection. Just tell us what you'd like to ask, we'll help you maximize your response rate and we'll package the results in easy-to-read reports. We'll do it well and on-time.

You are now only a keystroke away from really understanding your customers or employees. So if you are considering a web-based survey, think of a web-based survey from In-Touch Survey Systems. Give us your survey, we'll do all the rest. You sit back and watch the results come in - instantly!